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Kickstart  Your Career 


By Rapid Response Academy

Role: Apprentice

Emergency Care Assistant 

Stansted & Norwich

£20,000 pa.

Job Summary:

Attend case of accident and sudden illness and respond to urgent, special and planned patient transfer requests.

To use advanced driving skills under blue light and normal traffic conditions to respond to emergency and routine calls as required.

To assist a qualified practitioner in the delivery of high quality and effective clinical and personal care and the transportation of patients, selecting and applying appropriate equipment and skills in line with the scope of practice, training prospectus and associated training.

To operate Patient Support Vehicles and deliver a low acuity service to patients requiring urgent admission to acute care or transfer to a higher level of care.

To carry out allocated operational duties commensurate with the role and responsibilities, supporting the provision of clinical, social and holistic care to patients in a pre-hospital environment, safely and within appropriate level of training and competency.

12 month program, Based on 4 on 4 off rota system.

Mix of days and nights.

Amazing Benefits and overtime opportunities.

You must be available to attend 7 weeks training in the West Midlands, full accommodation included. Delivered in blocks.



Kickstart  Your Career 

About the role:

Apprentice Emergency Care Assistant 

Job responsibilities

The Emergency Care Assistant (ECA) is responsible for;

  • The ECA will undertake routine Patient Transport calls, Urgent Care GP Admissions, Intra-facility transfers and act as a first responder to emergency calls with a fellow ECA or respond to emergency calls as part of a crew with a Technician or Paramedic.

  • Always ensure excellent patient care, appropriate to their requirements using available equipment, in-line with company training and CQC compliance.

  • Personnel are expected to understand safe-guarding and provide a service to ensure the well-being of all patients within our care.

  • Responding to emergency and non-emergency situations and transporting ambulant/non-ambulant patients whilst delivering high quality, professional and compassionate care.

  • Treating patients within the defined scope of practice, the ECA will assess every patient against the Pre-Hospital Early Warning Score (PHEW) and making, where necessary appropriate referrals for advanced support.

  • Transfer patients safely and considerately, ensuring that patients have a safe and smooth journey complying with all relevant traffic legislation and with consideration for other road users.

  • Communicate with all team members, management, contractors, our customers, and control centre using a candour approach with honesty, integrity and always in a respectful manner.

  • Communicate any issues and near misses that may directly impact the operation or reputation of the company with Team Leaders, Managers and Directors immediately.

  • Promote an inclusive culture, ensuring all individuals are treated equally and fairly.

  • Always maintain a high standard of housekeeping and ambulance vehicle standards in line with company policy.

  • Ensure all vehicles and equipment are clean and ready to meet the operational requirement when the make ready team is not available.

  • Provide adequate cover throughout allocated shifts, including breaks and shift changeovers.

  • Ensure that you are punctual for allocated shifts, training courses or meetings.

  • Personnel are expected to be committed to meeting the needs of the business and provide a safe, dignified and effective service to all service users.

  • Ensure all patient care records and company compliance is completed and recorded accurately in timely manner.

  • Undertake required training and communicate any perceived training requirements. Maintain acceptable standards and quality of care.

  • Maintain a current valid driving licence.

  • Adhere to corporate instructions, company policies, clinical protocols and quality procedures.

  • To be able to handle traumatic, emotional, and distressing situations.

  • Liaise with Team Leaders, Managers and/or Directors to ensure that the necessary resources and consumables are available.

  • Proactively identify and encourage quality and continuous improvement opportunities.

  • Identify and report potential wasteful processes, actively minimising waste where possible.

  • Provide support determined appropriate to your job role by either the Team Leaders, Managers and/or Directors.

Start a meaningful career saving lives. Apply now!
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Desirable Skills and Qualifications

  • You must be 18+ and have a current and valid full UK Driving Licence with no more than 6 points.

  • Good teamwork skills.

  • Good communication skills.


Who will I work with?

You will work closely with colleagues in the ambulance service (including paramedics, emergency call handlers and medical dispatchers, emergency care assistants), emergency medicine doctors, nurses and the wider NHS. You will also work with the other emergency services.